Technology Consulting Services for Hotels, Resorts, Restaurants, and Clubs

Hospitality organizations partner with Get Hoppy as a trusted advisor on major planning and implementation decisions.

With over four decades of experience, we deliver practical results and position clients to lead and succeed. Our global travel and hospitality engagements have given us valuable insights into effective practices, enabling us to support smooth transitions and address technology’s impact on organizations. 

Our Approach

Get Hoppy’s Attaché Technology Consulting Services encompass strategy and planning, solution identification and procurement, hands-on deployment management, and support across the entire project. 

Get Hoppy drives and manages the engagement and is the central point of communication between the Client and all vendors:

• Schedule and lead status check-in meetings to review planning for the current and upcoming weeks, progress toward goals, known issues or obstacles, and summarize achievements and roadblocks from the previous status meeting.
• Provide an online Project Portal with 24-hour access, allowing Clients to review the deliverables and provide detailed status updates. The Portal serves as a living document and is referenced during regular status meetings to prevent delays in critical-path tasks. A tiered escalation method is in place for any items that require escalation during the project. 
• Available throughout the engagement, as needed, to participate in jointly scheduled internal calls on business-related issues and progress, including the status of key initiatives.
• Prepare monthly reports addressing scope, schedule, and budget.
• Work closely with your financial team to ensure the Technology Project is financially sustainable and successful, and completed within the planned resources and project budget.

Our Services

TECHNOLOGY ASSESSMENT AND STRATEGIC ADVISORY SERVICES

We begin by asking, “Are we merely re-platforming the existing processes and data, or are we embarking on a true guest transformation journey that challenges the status quo?“

Get Hoppy proactively anticipates your needs and works closely with staff and management to achieve your business objectives. We assess your technology framework, infrastructure, security, sales strategy, operational controls, labor efficiencies, vendor agreements, and fees, and collaborate with stakeholders to identify gaps or encumbrances. We also identify new technologies and infrastructure to improve operational effectiveness, deliver an optimal guest experience, and reduce costs. 

Our Technology and Organization Assessment includes reviewing the strengths and areas for improvement in your current technology platform and providing an initial overview of a potential future technology approach. The objective is to arrive at and document a consensus concerning:

• Tech stack components and data flows
• Comprehensive review of technology spend
• Organization assessment of labor inefficiencies and staff training needs
• Systems that are and will likely remain suitable, including the identification of significant shortcomings and gaps meriting attention
• Systems that are already unsuitable or will likely soon become unsuitable, including an indication of the urgency of replacement
• Areas where a system would be highly beneficial but are not currently implemented

The Technology Blueprint and Strategy Development deliverable provides personalized documentation detailing IT setup, data flows, processes, architecture, priorities, deployment timelines, critical success factors, and potential investment benefits. It also includes examples of leading vendors and their systems, along with initial annual financial impact estimates for recommended actions.

HOSPITALITY TECHNOLOGY ADVISORY AND PROFESSIONAL SERVICES

Gartner Research shows that 75% of B2B buyers prefer sales rep-free sales experiences. This is not surprising, given the current process of evaluating and implementing new hospitality technology.

Changing technology is challenging and requires significant time and effort. Many hospitality organizations lack the staff or resources to do it effectively. Optimistic schedules and budgets can lead to delays and cost overruns.

Get Hoppy works with vendors on our Clients’ behalf to procure solutions and services, taking capital and operating expenses into account.

• Get Hoppy’s Project Management Services establishes the structure, cadence, tools, and escalation process needed to coordinate stakeholders, vendors, budgets, decisions, and critical-path tasks.
• Get Hoppy’s RFP Management Services develops vendor evaluation criteria, researches potential partners, manages the RFP process, presents a single recommended technology solution with business case validation, schedules and coordinates in-person and virtual meetings, and participates in contract negotiations as a subject matter and pricing expert.
• Get Hoppy’s Deployment Management Services provides complete project oversight for implementing new, enhanced, or upgraded technology and infrastructure components of the selected technologies. We ensure the timely coordination of system setup, training, user acceptance testing, on-site go-live support, project closeout, and the overall project timeline.

HOSPITALITY TECHNOLOGY ADVISORY AND SUPPORT SERVICES

Personalized customer service is key to nurturing relationships and showing Clients genuine understanding and commitment to their success.

Given the mission-critical nature of the technology selection, its impact on every facet of the business, and the Client’s intention to embrace technologies that enable guest-centric brand experiences, Get Hoppy is aware of the risks associated with this undertaking and that adoption requires initial considerations. 

Our services include a dedicated Get Hoppy client success manager who manages the property’s technology systems and provides first-line end-user support. 

Get Hoppy proactively anticipates client needs and offers solutions before issues arise:

• Get Hoppy 360 Client Portal to maintain visibility into deliverables, project status, and escalation items.
• Schedule meetings to review priorities, operating challenges, organizational issues, and vendor relationship matters.
• Monitor and resolve issues to ensure a seamless experience.
• Coordinate IT budgets, vendor relationships, and agreements to optimize costs and service levels.
• Stay updated on technology changes, communicate with leadership, and execute roadmaps to meet client requirements.